Introduction

Welcome to sweaters.nyc. We are committed to protecting your privacy and handling your personal information with care. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website and use our services. By accessing or using sweaters.nyc, you acknowledge and agree to the practices described in this policy. Your privacy is respected and protected, and we strive to provide a transparent and secure online experience.

Data Collection

We collect several types of information to operate and improve our services. This includes:

• Personal information you provide directly, such as your name, email address, shipping and billing details, and any other information you choose to provide when placing an order, creating an account, or contacting us.
• Transaction and order details, including products purchased, payment method (processed by our payment processors), and delivery information.
• Account and profile data, including preferences, wishlists, and communications you have with us.
• Technical data gathered automatically when you visit our site, such as device information, browser type, IP address, pages viewed, time and date of visits, referral sources, and and search terms. We may use cookies, pixel tags, and similar tracking technologies to collect this information.
• Browsing and usage data, including how you interact with our site, content you view, and actions you take (e.g., searches, clicks, and products added to cart).

We collect data directly from you, automatically through your use of our site, and from third-party partners as permitted by law. If you choose not to provide certain information, some features or services may be limited.

Usage of Information

We use the information we collect to:

• Process and fulfill orders, manage accounts, and communicate order updates or customer service responses.
• Personalize your experience by recommending products aligned with your interests and past purchases.
• Improve our products, services, and website functionality through analytics and performance monitoring.
• Send marketing communications, promotions, and updates, while providing options to unsubscribe or manage preferences.
• Maintain security, prevent fraud, and protect against misuse of our services.
• Comply with legal obligations and resolve disputes.

We may combine information we collect from various sources to provide you with a better, more secure, and personalized experience.

Data Protection & Security

We implement reasonable and appropriate administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, and destruction. Our security measures include:

• Encryption of sensitive data in transit using industry-standard TLS protocols.
• Secure storage of data using access-controlled systems and encryption where applicable.
• Regular monitoring, vulnerability assessments, and security updates for our platforms.
• Role-based access controls and authentication processes to limit internal data access to authorized personnel only.
• Maintenance of incident response procedures to detect, respond to, and report data breaches where required by law.

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. If you have concerns about the security of your account or data, contact us using the information provided below.

User Rights & Contact Information

You have certain rights regarding your personal information, subject to applicable law. These may include:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Correct inaccurate or incomplete information.
• Deletion: Request deletion of your personal data, subject to legal and business retention requirements.
• Restriction: Request limits on how we process your data in certain circumstances.
• Portability: Request a copy of your data in a structured, commonly used, and machine-readable format.
• Objections and withdrawal of consent: Object to processing or opt out of certain processing activities, such as marketing communications.

If you would like to exercise any of these rights or have privacy concerns, you can contact sweaters.nyc using the information below. We will respond in accordance with applicable law and our policies.

Contact us: You can reach our privacy team at privacy@sweaters.nyc or by mail at:

We may request information to verify your identity before processing requests. Please note that exercising certain rights may be subject to legal or contractual limitations.